Returns must be returned within 30 days of the ship date received. Velvet V will not accept any returns after 30 days.
Returned items must be unworn and unwashed (free of any stains from makeup, deodorant, or wear) with all Velvet V and product tags attached. Defective items must be reported within 2 days of receipt. If not reported, we will not issue credit. If you believe you have received an incorrect item, please contact us within 24 hours of receiving your package.
Merchandise purchased online can be returned via mail to our Distribution Center or returned in-person to any of our distributors (please see the list below). We recommend shipping packages back with a tracking number, lost packages without proof of receipt will not be given return credit.
We do not do exchanges. Our reasoning is simple. Our products are in high demand and if you send back the item you want to exchange, there is no guarantee we will have what you want at that time. However, simply return your package by following the normal return procedure. We will issue you a credit once we've received your return. That way, you may use the credit towards the correct item/size or for another item. * Please note: Original shipping fees are non-refundable. Return shipping costs are the customer's responsibility. A restocking fee will be assessed on orders that are refused by the customer at the time of delivery or returned due to an "un-deliverable" address.
*FINAL SALE ITEMS (NON RETURNABLE, NO EXCEPTIONS):
If you could kindly print and fill out a return form and return it along with the damaged item, we will issue you credit and you can repurchase the item if desired. We strongly suggest including a tracking number with your package, as we are not liable for those that get lost in transit. Once we receive your package, we will email you with a store credit code in the amount of your item, plus the cost of the shipping return. Please Note that we can only reimburse you a maximum of $10.00 USD if you include a copy of the receipt in your shipment.